Customer Happiness Charter

Ras Al-Khaimah Transport Authority seeks to achieve your happiness and provide you with distinguished services that exceed your expectations

We at Ras Al-Khaimah Authority, are committed towards you as the following:

• Welcoming, treating you respectively and kindly
• Providing you with outstanding services impartially, transparently, and fairly.
• Treating your needs with high levels of professionalism and making our best efforts to fulfill them.
• Providing our services by a qualified and cooperative work team that understands your needs and can answer your queries.
• Providing you with the requirements and completion dates for all services.
• receiving and processing your applications at the appropriate time and without delays
• We treat people with disability and senior citizens according to the highest levels of service provision
• Providing accurate information and outstanding service procedures
• Welcoming your opinions, suggestions and complains to work with you on developing our services on the available channels.
• We treat your complaints effectively and in accordance with our approved policies.

To provide you with outstanding services, we request you to: 

• Appreciate our employees ‘efforts and treat them with mutual respect
• Provide us with all required documents.
• Inform us as soon as possible of any fault or change in the information.
• Inform us of any change to your personal information or information relevant to the completion of the service.
• Respond on the queries of our team to the best of your ability and on time