RAKTA held a training workshop on project management policy at its headquarters, chaired by H.E Eng. Esmaeel Hasan AlBlooshi – General Manager of RAKTA. The workshop aims to upgrade the expertise and skills of employees in the field of project management. H.E discussed project governance, which includes planning, implementation, evaluation and monitoring, review and improvement. He also clarified the fields of knowledge for project management, including scope management, schedule management, cost management, risk management and other fields.
During the workshop, he indicated the importance of following up the implementation of project action plans according to the specified time dimension, by conducting a careful study of all challenges and finding alternative solutions to complete projects. In addition to the importance of planning and reviewing the lessons learned from the projects that have been completed during the previous period.
H.E affirmed that the authority seeks, through this policy, to raise the level of its practices in project management, compared to the best international and local practices in project management.
RAKTA’s operational indicators have shown the demand of customers for the “Hala Taxi” service, which was launched in the emirate at the beginning of last July 2020, As the service achieved distinguished operational performance in line with RAKTA’s aspirations which meets the increasing demands of customers on the taxi e-hailing service smart reservation service for taxis through Careem application.
Where the average customer satisfaction rating was 94.4%, with a rate of 4.72 out of 5, while the average of taxi arrival time to reach the customer was 3.50 minutes.
RAKTA affirms the commitment to provide safe, reliable, and smart transportation services, by providing services that meet and understand the needs of the residents and facilitate their movement between various areas in the emirate.
RAKTA held a meeting for distinguished employees during the year 2020, in which H.E. Eng. Esmaeel Hasan Al Blooshi, General manager of RAKTA thanked the employees for their role in achieving strategic goals and outstanding performance that significantly exceeded expectations.
H.E also honored the distinguished employees at the end of the meeting and praised their efforts, confirming that the honor comes in line with RAKTA’s strategy to motivate and encourage employees to raise the level of work.
As part of a series of continuous efforts to limit the spread of the Coronavirus, enhance the quality of life and preserve the health and safety of community.
H.E. Eng. Esmaeel Hasan Al Blooshi, General manager of RAKTA, honored the Precautionary Measures Team for their active role in addressing the COVID-19 pandemic and their efforts during the year 2020 represented in the implementation of precautionary measures, daily sterilization for all means of transport, and conducting PCR tests on a regular and continuous basis for all drivers and employees.
H.E also thanked the team for their efforts during the pandemic and stressed the importance of continuing with preventive measures and continuing sterilization operations in all means of transport and facilities of the authority, in order to preserve the health and safety of society.
Within RAKTA’s approach and strategy to spread the culture of excellence among employees and encourage them with the aim of upgrading the work system and improving the quality of work outputs, H.E. Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA honored the distinguished employees from the franchise companies for their efforts and outstanding performance during the year 2020.
H.E affirmed that honoring the employees comes due to the importance of stimulating capabilities and its active role in raising morale, spreading the spirit of competition and instilling the spirit of effective initiatives, In order to promote the work and contribute to its development and upgrading it to the best standards of quality and excellence.
H.E. Eng. Esmaeel Al Blooshi, General Manager of RAKTA participated in an interview with Ras Al Khaimah Radio in the live broadcasting program, As H.E spoke about the launch of smart monitoring and control systems, which will contribute to enhancing and providing the highest levels of security and safety in transportation in the Emirate of Ras Al Khaimah.
RAKTA honored the winners of the “RAKBus” app competition that was launched in November 2020, in which customers from various segments of society participated through social media channels.
Where Mr. Mohammed Hashem Esmaeel – Director of the Quality Control and Operations Department honored the winners of the first three places. The first winner Mr. Vishnu, the second winner Mrs. Sheena, and the third winner Mr. Imran Khan.
At the end of the honor, the winners thanked RAKTA for providing everything that would facilitate their transportation through intercity buses by booking with the smart application “RAKBUS”, where the application contributed to facilitating the trips tickets booking process at any time and from anywhere in addition to many of the features provided by the application.
RAK Transport Authority (RAKTA) launched the pilot phase of smart monitoring and control systems in transportation, represented by smart surveillance cameras in buses and taxis, smart meters, and a smart control center.
The project included installing four smart cameras in taxis, in addition to eight cameras on public transport buses, which aim to enhance and provide the highest levels of security and safety in transportation in the Emirate of Ras Al Khaimah. Including the driver behavior monitoring system to ensure their commitment to the rules, principles, and ethics of work, in addition to motivating them to observe optimal behaviors in dealing with transport users, as the cameras enable those concerned to follow drivers’ behavior during the trip and monitor any violations that may affect the level of service provided, which contributes to reducing the customers’ complaints. It is worth noting that the cameras system works through smart sensors for customer boarding to transportation.
The project also includes smart meters system, which is considered one of the latest technologies for taxis that operate with an artificial intelligence system to improve fleet operations. It will also be linked to a smart control center in which it will view the bus and taxi fleets in real time 24 hours a day, thus enhancing the smart city system.
H.E. Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, affirmed that the aim of these smart systems is to strengthen the security system in the emirate of Ras Al Khaimah, and to enhance government directions to shift to smart cities and raise the quality of life for the emirate’s residents. As this project serves the first strategic objectives of “people happiness” the second, “integrated transportation” and the fifth “future shaping”. These systems also provide support and a solution for the comprehensive management of taxi and bus fleets using the latest artificial intelligence technologies.
Al Blooshi also confirmed that the smart cameras, smart meters, and the control center that work with artificial intelligence technologies are considered a source of big data to be analyzed in a way that helps decision-makers in improving and developing services and maintaining the safety and security of transportation users by reducing traffic accidents, complaints, and lost items in transportation.
In the presence of H.E. Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, a virtual forum for departments and divisions managers was organized, through which H.E thanked all workers at RAKTA for their efforts during the past year and for their achievement of many initiatives and pioneering projects during the COVID 19 crisis.
At the end of the forum, H.E wished everyone a Happy New Year full of achievements, excellence, and success.
H.E. Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, chaired a coordination meeting with the franchise companies in Ras Al Khaimah. During the meeting, the projects and initiatives that were completed during the year 2020 were highlighted, and the operational plans for the transport fleet in the emirate for the next year 2021 were discussed.
The meeting was held yesterday, Wednesday, 12-30-2020 at RAKTA’s headquarters, and was attended by Mr. Raed Hamdan – Manager of Policies and Regulations, Mr. Motaz Abid – Manager of Investment, and Mr. Mohammed Khedr – Manager of Finance. From the franchise companies’ side, Mr. Raouf Ali and Mr. Muhammad Ali – Executive Directors of Arabia Holding Company attended.