Customers Happiness Charter

Customer Happiness Charter

Ras Al-Khaimah Transport Authority seeks to achieve your happiness and provide you with distinguished services that exceed your expectations


We at Ras Al-Khaimah Authority, are committed towards you as the following:

  • Welcoming, treating you respectively and kindly
  • Providing you with outstanding services impartially, transparently, and fairly.
  • Treating your needs with high levels of professionalism and making our best efforts to fulfill them.
  • Providing our services by a qualified and cooperative work team that understands your needs and can answer your queries.
  • Providing you with the requirements and completion dates for all services.
  • receiving and processing your applications at the appropriate time and without delays
  • We treat people with disability and senior citizens according to the highest levels of service provision
  • Providing accurate information and outstanding service procedures
  • Welcoming your opinions, suggestions and complains to work with you on developing our services on the available channels.
  • We treat your complaints effectively and in accordance with our approved policies.


To provide you with outstanding services, we request you to: 

  • Appreciate our employees ‘efforts and treat them with mutual respect
  • Provide us with all required documents.
  • Inform us as soon as possible of any fault or change in the information.
  • Inform us of any change to your personal information or information relevant to the completion of the service.
  • Respond on the queries of our team to the best of your ability and on time