RAKTA’s operational indicators have shown the demand of customers for the e-scooter service, which was launched in the emirate at the beginning of last November 2020, As the service achieved an outstanding operational performance in line with the requirements of customers by providing mini-mobility services such as the electric scooter service.
The number of service users has reached 49,871 users since the beginning of the launch to the present time. RAKTA also pays great attention to the health and safety of all services provided to customers, and stresses the need for e-scooter users to abide by all safety requirements set by RAKTA.
In addition, RAKTA is concerned with raising awareness and educating users about the service through awareness brochures and guidance boards in the service locations and social media channels.
RAKTA represented by the Security and Safety team conducted a benchmark comparison with the Health, Safety and Environment Policy Planning Department at RTA – Dubai to exchange knowledge, experiences and to review the best practices followed in managing the health, safety and environment system.
Where many topics were discussed, including health and safety indicators, standards and policies, programs and practices applied during the COVID-19 pandemic, and risk plans.
In order to ensure the application of the highest standards of security and safety in the various means of transportation in the Emirate of Ras Al Khaimah, the Security and Safety Team at RAKTA carried out an inspection campaign on taxis in various regions in the Emirate, with the aim of ensuring the continuity of the franchise companies commitment to the precautionary measures since the beginning of the pandemic to limit the spread of the COVID-19, And to ensure that all safety measures in taxis are applied in accordance with the highest health and safety standards.
The campaign also focused on the extent of taxi drivers ’commitment to loading the number of permissible passengers for each taxi, in order to ensure physical distance between passengers.
This inspection campaign comes as a translation of the annual plans of the security and safety team that are drawn up periodically and at systematic intervals throughout the year.
Part of the Transit Unplugged podcast episode, which H.E Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, participated in.
H.E spoke during the seminar on several axes, including RAKTA’s vision and its achievements during the COVID-19 pandemic, such as launching smart applications like, “Pioneering RAKBus App, and the Careem App” , and the provision of mini mobility services such as electric scooters and Careem Bike in the emirate of Ras Al Khaimah. In addition to the launch of the smart meters project, the smart control center, and other projects.
H.E also touched on launching smart platforms, RAKTA’s directions and future projects that enhance the quality of life in the emirate and contribute to achieving the vision of Ras Al Khaimah Government 2030.
Ras Al Khaimah Transport Authority (RAKTA) has obtained three certificates as part of the global conformity to ISO specifications in the Quality Management System 9001: 2015, the Innovation Management System 56002: 2019, and the Environmental Management System 14001: 2015. As this achievement comes within the directions of the authority to complete its efforts and focus on the efficiency of administrative systems in order to serve the achievement of the strategic objectives of RAKTA.
This achievement reflects RAKTA’s keenness to apply the highest international quality standards in all its various work fields, where the concerned certification company showed its admiration for the administrative system and the elaborate work procedures followed in RAKTA.
H.E Eng. Esmaeel Hasan Al Blooshi – General Manager of RAKTA, expressed his happiness for obtaining these international certificates that enhance the efficiency of the administrative system and raise the outputs effectiveness, and that the authority is committed to implementing and adopting the quality management system, which is based on a number of basic axes: Leadership, Planning, Support, Operations, Measurement, and Improvement. As this system meets the needs and expectations of customers, and defines the general policy and quality objectives within the authority, and defines the processes and administrative procedures.
H.E added that RAKTA places innovation and the environment among its priorities in adopting best practices and global standards, and that achieving these certificates confirms the authority’s success in managing innovative processes and managing environmental processes in an elaborate manner that achieves the objectives of RAKTA.
RAKTA obtains the international standards certificate ISO 9001: 2015 in the quality management system. This achievement comes as a culmination of the efforts made by the authority in developing the administrative system, which includes the institutional processes and procedures in accordance with the standard requirements. As this commitment is to adopt the general principles of the quality management system, which are positively reflected in serving the aspirations and needs of stakeholders, including customers, employees and partners. Moreover, RAKTA sought to provide a system to measure the effectiveness and efficiency of all processes in the quality system and to adopt methods that prevent any inconsistencies in its systems.
RAKTA achieved the international standard ISO 14001: 2015 certification in the field of environmental management, which came as a culmination of the authority’s distinguished efforts in achieving environmental sustainability and serving its fourth strategic goal “sustainability”, with the aim of providing the highest levels of quality in managing environmental systems.
RAKTA obtained the ISO certificate in the field of innovation management 56002: 2019 as a result of applying all the standards and requirements of the specification by providing an integrated institutional innovation system in the authority and adopting a number of practices to enhance the maturity of innovation and achieve excellence and provide an attractive environment for innovation In a way that contributes to the development and improvement of the services provided in accordance with the latest international quality and excellence systems.
H.E. Eng. Esmaeel Al Blooshi, General Manager of RAKTA participated in an interview with Ras Al Khaimah Radio in the live broadcasting program, As H.E spoke about the launch of the digital services platform which has been designed in accordance with international best practices and enables customers to complete their transactions within a record time, 24/7 , and seven days a week.
In continuation of its accelerated steps in the smart and digital services transformation, Ras Al Khaimah Transport Authority (RAKTA) launched the second phase of its digital strategy represented by the digital services platform, which has been designed in accordance with international best practices and aims to enable customers to complete their transactions within a record time, through the website and smart devices 24/7, seven days a week.
It is noteworthy that the platform contains all the main services of RAKTA, which numbered 4 services, associated with licensing transport activities in the Emirate of Ras Al Khaimah, including (vehicle licensing, driver licensing, companies licensing, and fines payment) in addition to the other 37 sub-services, Where the customer can perform all issuance and renewal of transport licenses in the emirate and take advantage of the features provided by the platform, especially the various payment methods represented in the e-dirham, credit cards and bank transfer.
The launch of the platform is a confirmation of RAKTA’s commitment to the government’s directives to transform into electronic service centers to ensure business continuity and easy access to the service from anywhere.
H.E Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, confirmed that this qualitative move comes within the authority’s efforts to implement its digital strategy and innovative services that meet all customer needs. Moreover, to enhance the authority’s position and competitiveness in the transportation sector at the local and global level by providing distinguished services that shorten the procedures for completing transactions and reduce the time it takes to complete them. It also strengthens the partnership with the public and private sectors by linking the platform with the Emirates ID to ensure the highest levels of information security and preserving the privacy of users, in addition to the possibility of linking it with other government services in the next phase.
In turn, Mrs. Fatima Hasan Al Shehhi – Manager of the Customer Happiness Center confirmed that the services platform provides many advantages that enable the customer to submit and complete transactions electronically directly through RAKTA’s website with the ability to track the status of the transaction and its developments through the reference number that is sent to the applicant via text messages and e-mail registered in the database. On the other hand, the platform will enhance the authority’s efforts in applying precautionary measures to prevent COVID-19 in order to maintain the safety of customers.
RAKTA organized an introductory workshop entitled “Measuring the workload for employees.”, as the workshop aims to familiarize the employees with the desired goals of implementing the measurement of the work volume, which will contribute to enabling the authority to know the capabilities, competencies and the volume of work assigned to it. It will also help the authority in determining the actual needs and the appropriate distribution of employees to the various organizational units.
As part of its community initiatives for Ramadan, RAKTA has implemented the “Charity Iftaar” initiative in cooperation with Beit Al Khair Society, through which 680 Iftar meals will be distributed to all taxi and bus drivers every day before Iftar, with a total of 20,400 meals during the holy month.
In this regard, H.E Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, explained that this initiative comes within the framework of the programs and community activities in which the authority participates in enhancing the value of social responsibility through support and participation in the charitable aspect and the humanitarian work carried out by the charitable societies and institutions in the country towards society .
H.E stated that the “Charity Iftaar” initiative comes within the framework of cooperation between the authority and Beit Al Khair Society, and reflects the keenness of both sides to provide support and assistance to drivers category by providing Iftaar meals on a daily basis during the holy month.
H.E also indicated the need for all drivers to adhere to and abide by the traffic rules during this holy month to ensure their safety and others, wishing everyone a month full of goodness and blessings, and affirming that the authority is constantly seeking to activate and present community initiatives that benefit society in its various categories.
H.E Eng. Esmaeel Hasan Al Blooshi – General Manager of RAKTA, honored the Manager of the Customer Happiness Center for obtaining the “Outstanding Excellence” evaluation in the Distinguished Supportive Executive Category within the Government Excellence Award for the fifteenth session organized by the Sheikh Saqr Program for Government Excellence.
H.E also thanked Mrs. Fatima Al Shehhi for her efforts and excellence, wishing her further progress and success.