In line with its digital transformation strategy and investment in modern and innovative technologies to enhance and improve its services, Ras Al Khaimah Transport Authority (RAKTA) has introduced hologram technology as part of its evolution towards smart and virtual digital services, aiming to enhance user experiences and improve access to its services.
RAKTA has integrated its services in coordination with New Dimension Technologies within the innovative hologram technology, encompassing interactive customer services through a comprehensive employee, service inquiries, and interactive training.
It is worth noting that the use of holograms in user services is one of the direct interactive self-service technologies contributing to providing a reliable and unified source of information and service inquiries related to RAKTA’s systems and procedures. This initiative aims to reduce waiting times and facilitate access to services from various locations by remotely communicating with a customer service hologram employee, facilitating the completion of all transportation activity licensing procedures without the need to visit RAKTA’s service centers.
Moreover, hologram technology has been incorporated into interactive training programs for employees in the transportation sectors to enhance training and development operations, thereby contributing to the development and efficiency improvement of individuals and reducing costs associated with traditional training operations.
Eng. Esmaeel Hasan Al Blooshi, Director General of RAKTA, emphasized that the service launch aligns with RAKTA’s strategic priorities to achieve leadership in digital services by integrating modern technologies into its operations, supporting development and improvement initiatives based on artificial intelligence technologies. This will help create an integrated digital and technological system that supports RAKTA’s future directions. RAKTA is also planning to expand the service by offering it at several customer service centers in institutions and government departments to facilitate user experiences in accessing RAKTA’s services.
