The statistical indicators for the year 2020 showed a 50% decrease in the number of complaints received to Al Hamra Call Center compared to the year 2019. The total number of complaints registered last year was 192 complaints compared to 384 complaints during the year 2019.
This decrease is mainly due to the positive impact of RAKTA’s efforts in improving customer service and its keenness in the suggestions and complaints of its customers, whether through direct contact on the toll-free number 8001700 or through the website and social media channels.
