In continuation of its accelerated steps in the smart and digital services transformation, Ras Al Khaimah Transport Authority (RAKTA) launched the second phase of its digital strategy represented by the digital services platform, which has been designed in accordance with international best practices and aims to enable customers to complete their transactions within a record time, through the website and smart devices 24/7, seven days a week.
It is noteworthy that the platform contains all the main services of RAKTA, which numbered 4 services, associated with licensing transport activities in the Emirate of Ras Al Khaimah, including (vehicle licensing, driver licensing, companies licensing, and fines payment) in addition to the other 37 sub-services, Where the customer can perform all issuance and renewal of transport licenses in the emirate and take advantage of the features provided by the platform, especially the various payment methods represented in the e-dirham, credit cards and bank transfer.
The launch of the platform is a confirmation of RAKTA’s commitment to the government’s directives to transform into electronic service centers to ensure business continuity and easy access to the service from anywhere.
H.E Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, confirmed that this qualitative move comes within the authority’s efforts to implement its digital strategy and innovative services that meet all customer needs. Moreover, to enhance the authority’s position and competitiveness in the transportation sector at the local and global level by providing distinguished services that shorten the procedures for completing transactions and reduce the time it takes to complete them. It also strengthens the partnership with the public and private sectors by linking the platform with the Emirates ID to ensure the highest levels of information security and preserving the privacy of users, in addition to the possibility of linking it with other government services in the next phase.
In turn, Mrs. Fatima Hasan Al Shehhi – Manager of the Customer Happiness Center confirmed that the services platform provides many advantages that enable the customer to submit and complete transactions electronically directly through RAKTA’s website with the ability to track the status of the transaction and its developments through the reference number that is sent to the applicant via text messages and e-mail registered in the database. On the other hand, the platform will enhance the authority’s efforts in applying precautionary measures to prevent COVID-19 in order to maintain the safety of customers.
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