RAKTA achieved a 100% of closing lost reports received from taxi and bus users during the year 2020, which varied between personal belongings, electronic devices, documents and passports, and others. 99% of them were handed over to their owners.
H.E. Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, indicated that the authority pays great attention to the customer’s properties. Where RAKTA recently carried out an awareness campaign about lost and found items in taxis and buses. The authority targeted Al Hamra Call Center, all drivers, and customers to make them aware about the procedures and the reporting mechanism.
It is worth noting that RAKTA launched the Control Center equipped with the latest cameras and smart technologies to monitor the movement of transport service operations at the beginning of January 2021, which will contribute to facilitating the process of tracking lost items and reaching them as soon as possible to ensure the achievement of the first strategic goal, “People happiness.”
