RAKTA, represented by the Customer Happiness Department, carried out a visit to the Ajman Transport Authority, in order to review the best practices used to address customers’ observations, suggestions and reports of lost and founds in means of transport, including reviewing the technical programs used for this purpose.
The benchmarking aims to improve the quality of services provided to customers in the Emirate of Ras Al Khaimah, by designing a distinguished customer journey in accordance with the best local and international practices.
