As part of its keenness to develop and improve its services to customers, RAKTA organized the first Customer Forum for the year 2021, which was held virtually via the Microsoft Teams, in the presence of H.E Eng. Esmaeel Hasan Al Blooshi – General Manager of RAKTA, a number of RAKTA’s organizational units managers, and customers.
The forum began its activities by highlighting RAKTA’s strategy and projects 2020-2025 through a short video presentation, followed by the General Manager speech, in which he thanked all attendees for their participation in the forum and valued the cooperation of all customers and partners for their response to the electronic and smart services recently launched by the authority.
It is worth noting that this forum coincides with the launch of RAKTA’s digital services platform, which allows customers to complete all transactions from their sites without the need to incur the trouble of moving to the Customer Happiness Center, which contributes to reducing effort, time and accelerating the completion process.
The forum also comes RAKTA’s belief in the role of customers and partners in developing the services provided by the authority by listening to their developmental and improvement observations and suggestions to enhance services in a way that serves RAKTA’s vision “Pioneering in regulating the transportation sector and ensuring the provision of safe, reliable and smart transportation services.”, and the first strategic goal “people happiness.”
At the conclusion, audience thanked RAKTA for providing this opportunity to listen to their suggestions and comments and to involve them in the development process.
