RAKTA’s operational indicators have shown the demand of customers for the “Hala Taxi” service, which was launched in the emirate at the beginning of last July 2020, As the service achieved distinguished operational performance in line with RAKTA’s aspirations which meets the increasing demands of customers on the taxi e-hailing service smart reservation service for taxis through Careem application.
Where the average customer satisfaction rating was 94.4%, with a rate of 4.72 out of 5, while the average of taxi arrival time to reach the customer was 3.50 minutes.
RAKTA affirms the commitment to provide safe, reliable, and smart transportation services, by providing services that meet and understand the needs of the residents and facilitate their movement between various areas in the emirate.
