As part of RAKTA’s digital strategy, which includes a number of development paths to move to 100% smart and digital services by 2022, RAKTA has completed the stages of the “paperless RAKTA” project by 90%. Through this digital transformation, the authority aims to achieve environmental sustainability and enhance the green footprint in line with the vision of Ras Al Khaimah Government 2030, and to create a milestone for the authority in this regard at the level of the emirate. In addition to creating a paperless work environment, operations and customer services by 2022, as RAKTA will stop issuing or requesting any paper documents across all its services and operations.
In this context, H.E Eng. Esmaeel Hasan Al Blooshi – General Manager of RAKTA carried out an inspection tour to the Customer Happiness Center to see closely the progress of work in the “Paperless RAKTA” project, during which he met the Information Technology and Mobility Solutions Department and directed the need to exert more effort to complete the project on time. In addition to adapting modern global technologies and practices in this field to ensure the quality of outputs.
H.E also directed the need of observing 3 important pillars in the project, which include technologies to meet the technical needs, provide data to ensure that all transactions are conducted and completed without papers, and the need to update policies to comply with this qualitative shift in RAKTA’s digital operations.