RAKTA organized the first customer forum for the year 2022, in the presence of a number of RAKTA’s customers and stakeholders, and in the presence of the Customer Happiness Center Manager and a number of employees.
RAKTA’s services were discussed during the forum, along with the institutional processes used in licensing transport activities, and the inquiries related to this were answered. The meeting included listening to development and improvement notes for services, which include public transport by buses, taxi services, and digital and smart services of RAKTA.
The forum comes within the framework of RAKTA’s keenness to enhance effective communication with stakeholders and involve them in improving services and developing a future vision and designing it according to their needs.
