Jun 17, 2021
RAKTA strengthens its business continuity systems

Within its first and fourth strategic goals, “people happiness” and “triple sustainability”, and to ensure the stability of operations, administrative systems and services during disasters and crises, and to ensure business continuity in activities, RAKTA has developed a set of administrative systems that serve these goals, which was represented in the modernization of the business continuity management system, the risk management system and corporate governance, in addition to the development of the institutional communication policy during crises which is supervised by the business continuity team in the authority to ensure the application of these systems.

RAKTA has also developed scenarios, protocols and governance standards through the internal audits implemented by the authority to identify risks and adopt a preventive approach to reduce the impact of these risks to the lowest level in order to ensure the continuity of basic business in crises and emergencies. These policies and plans also aim to reduce downtime to the lowest levels and raise the authority’s ability to meet the requirements of the public and stakeholders during crises. In addition to transforming all services into digital and smart platforms to ensure business continuity such as (e-services, customer relationship management system, internal operations ERP system, “Rakbus” application, “Careem” application for taxis and limousines e-hailing service, and “Al Bosala” application for training drivers, and other internal platforms).

It is worth noting that the authority has implemented a number of awareness and training workshops in cooperation with specialized agencies and experts through remote communication techniques to help employees understand the main requirements for business continuity and ways to implement, review and evaluate them.

As a culmination of these efforts, RAKTA has achieved 7 awards within the international Stevie Awards in systems that support business continuity.

Related News

RAKTA receives the RoSPA Fleet Safety Bronze Award from the UK in the fleet safety and security
Sep 21, 2023
RAKTA receives the RoSPA Bronze Award from the UK in the Occupational Health and Safety
Sep 21, 2023
RAKTA receives the “2023 Executive of The Year Award” from the Global Excellence Assembly in the US
Sep 12, 2023
Ras al Khaimah Transport Authority and Environment Protection and Development Authority Announces New Initiative: Air Quality Sensors on Public Transport Vehicles
Sep 05, 2023
RAKTA obtains ISO 50001:2018 in the Energy Management System
Sep 01, 2023
Ras Al Khaimah Transport Authority signs a cooperation agreement with the Municipality of Musandam to operate a bus transportation route between the Emirate of Ras Al Khaimah and the Governorate of Musandam.
Aug 30, 2023
Toll Free:

800 1700


Working Hours:

Mon - Thu 7:30am - 3:30pm
Friday 7:30am - 12:00pm